Terms and Conditions (GTC)

1. Scope

These general terms and conditions listed as follows apply to all contracts regarding the rental

of apartments and flats for accommodation, which are concluded between BE-Wohnen Real Estate GmbH & Co KG (berth) with third parties (guest) as well as for all other services and deliveries provided by BE-Wohnen Real Estate GmbH & Co KG (guest accommodation contract ).

2. Reservations

By submitting a reservation, the guest offers to conclude a guest accommodation contract. After comparing the corresponding availability of the reserved guest apartment/apartment, BE-Wohnen Real Estate GmbH & Co KG will send the guest a reservation confirmation. A guest accommodation contract between BE-Wohnen Real Estate GmbH & Co KG and the guest is concluded by accepting the reservation submitted by the guest. The flats/apartments offered by BE-Wohnen Real Estate GmbH & Co KG are subject to availability and are non-binding. It is also at the discretion of theOccupancy Real Estate GmbH & Co KG refuse to conclude a guest accommodation contract. BE-Wohnen Real Estate GmbH & Co KG also reserves the right to impose usual restrictions such as booking guarantees (e.g. in the form of deposits or authorizations on credit cards) or minimum stays for dates defined by BE-Wohnen Real Estate GmbH & Co KG consist. There is no right to use theOvernight accommodation service in a specific flat/apartment.

3. Cancellation deadlines

One reserved at BE-Wohnen Real Estate GmbH & Co KGOvernight accommodation service can according to ourReservation Policies can usually be canceled free of charge by the end of the day before the day of arrival, providing the reservation number. Cancellations on the day of arrival are excluded and thatOccupancy Real Estate GmbH & Co KG retains the right to the agreed remuneration less saved expenses and income from other rentals. The guest is free to prove that the claim did not arise or did not arise to the required amount.

In the case of multi-day reservations, all subsequent nights, including the second night, will be forfeited if you do not show up. A right to accommodation in the following nights is not available to the guest.

4. Accommodation prices and other prices

The prices shown by BE-Wohnen Real Estate GmbH & Co KG apply at the time the contract is concluded. The prices quoted are gross total prices and include all statutory taxes, fees and charges. In the event of a change in tax, fee and duty rates as well as an effective levy of new taxes, fees and duties unknown to the parties at the time the contract was concluded, BE-Wohnen Real Estate GmbH & Co KG reserves the right to adjust the prices accordingly. For contracts with consumers, this only applies if the period between the conclusion of the contract (booking confirmation) and the contract adjustment exceeds four months.

5. Payment Terms

The price of the entire booked accommodation service must be paid by the guest upon departure at the latest.

Offsetting by the guest is excluded unless the offsetting relates to an undisputed or legally established claim. Valid means of payment are cash in euros, EC card, Master Card, Visa Card, Diners Card and American Express.

6. Possible uses of reserved flats/apartments

Reserved apartments are available to guests from 4 p.m. on the day of arrival and until 10 a.m. on the day of departure. Upon request and depending on availability, a late check-out can be arranged with the hotel in advance. If the hotel agrees to a late check-out, the hotel is entitled to charge EUR 10.00 per hour or part thereof for the additional use of the flat/apartment. For departures after 3 p.m., the full daily price of the flat/apartment will be charged. There is no contractual right to a late check-out.

7. Resale

The resale/rental and/or brokerage of booked flats/apartments is prohibited. In particular, it is not permitted to forward apartments/apartments and/or apartment/apartment contingents to third parties at prices higher than the actual apartment/apartment prices. The assignment or sale of the claim against BE-Wohnen Real Estate GmbH & Co KG is also not permitted. In these cases, BE-Wohnen Real Estate GmbH & Co KG is entitled to cancel the booking, especially if the guest provided untrue information to the third party about the type of booking or payment during the assignment/sale. Using the flat/apartment for any purpose other than accommodation is expressly prohibited.

8. Liability of BE-Wohnen Real Estate GmbH & Co KG

BE-Wohnen Real Estate GmbH & Co KG is liable for damages resulting from injury to life, body or health for which it is responsible. Furthermore, BE-Wohnen Real Estate GmbH & Co KG is liable for other damages resulting from intentional or grossly negligent actions

Breach of duty by BE-Wohnen Real Estate GmbH & Co KG as well as for damages that are based on an intentional or negligent breach of typical contractual obligations. A breach of duty by BE-Wohnen Real Estate GmbH & Co KG is a breach of its statutory duty

Representatives, employees or vicarious agents alike. Further claims for damages are excluded unless otherwise regulated in these General Terms and Conditions. If disruptions or defects occur in the services provided by BE-Wohnen Real Estate GmbH & Co KG, BE-Wohnen Real Estate GmbH & Co KG will endeavor to remedy the situation upon knowledge or immediate complaint from the guest. The guest is obliged to do what is reasonable to remedy the disruption and keep any possible damage to a minimum. In the

Furthermore, the guest is obliged to inform BE-Wohnen Real Estate GmbH & Co KG in a timely manner of the possibility of exceptionally high damage occurring. BE-Wohnen Real Estate GmbH & Co KG is liable for items brought in in accordance with the statutory provisions.

The claim expires if the guest does not notify BE-Wohnen Real Estate GmbH & Co KG immediately after becoming aware of the loss, destruction or damage to the item brought in. If the guest wishes to bring money, securities and valuables with a value of more than EUR 800 or other items with a value of more than EUR 3,500 into the flat/apartment, this requires a separate written agreement with BE-Wohnen Real Estate GmbH & Co KG. If the guest is provided with a parking space for a fee, this does not result in a storage contract being concluded. BE-Wohnen Real Estate GmbH & Co KG has no obligation to monitor. BE-Wohnen Real Estate GmbH & Co KG is liable for all damages within the scope of the regulations mentioned in this Section 8. The guest is obliged to report any damage immediately, and any obvious damage, at least before leaving the parking facility. BE-Wohnen Real Estate GmbH & Co KG is not liable for damages for which other tenants or other third parties are solely responsible.

This does not apply to claims for damages or other claims arising from injury to life, body or health or to claims resulting from a grossly negligent or intentional breach of duty by BE-Wohnen Real Estate GmbH & Co KG and its legal representatives, employees or vicarious agents originate.

9. Termination of the guest accommodation contract

An accommodation service reserved with BE-Wohnen Real Estate GmbH & Co KG can generally be canceled in accordance with our reservation guidelines up to the end of the day before the day of arrival, stating the reservation number. The tenant is entitled to cancel the contract before the start of the rental period. In the event of such a cancellation, the landlord will claim compensation. This is made up as follows:

Cancellation up to

45 days before the start of the rental period: 10 % of the rental price

44 - 33 days before the start of the rental period: 30 % of the rental price

32 - 22 days before the start of the rental period: 60 % of the rental price

21 - 12 days before the start of the rental period: 80 % of the rental price

11 days before the start of the rental period - start of the rental period: 90 % of the rental price

The guest is at liberty to prove that the claim has not arisen or has not arisen in the required amount.

In the case of multi-day reservations, all subsequent nights, including the second night, are forfeited in the event of a no-show. The guest is not entitled to accommodation for the following nights.

In the event of cancellation of the contract, the tenant may nominate a replacement tenant who is prepared to take his place in the existing contractual relationship. A processing fee of 50.00 euros may be charged for this. Cancellation fees will then not be charged.

If the tenant cancels the stay prematurely, he remains obliged to pay the full rental price.

Cancellation or termination can only be made in writing. The date of receipt of the cancellation is decisive.

10. Vouchers

A voucher purchased from BE-Wohnen Real Estate GmbH & Co KG can only be redeemed for your own services in the company noted on the voucher. If there is any remaining credit left when making payments with the voucher, it will remain and can be used for further payments in the respective company. The validity period of the voucher is recorded in writing on the voucher. If this is not explicitly the case, it is 3 years and begins at the end of the year in which the voucher was issued. Vouchers cannot be returned, are not resellable or transferable and are not redeemable for cash. The vouchers cannot be used for online payments. The person ordering the voucher is responsible for providing the correct data (in particular e-mail address) to which the voucher and invoice should be sent. Cancellation policy: Explanations regarding vouchers can be made within

within 14 days without giving reasons in any form (letter, fax, e-mail) or, if the voucher is handed over before the deadline, by returning the voucher. The period begins after receipt of this instruction in text form, but not before the recipient receives the voucher. To meet the cancellation deadline, it is sufficient to send the cancellation or the voucher on time. The revocation must be sent to BE-Wohnen Real Estate GmbH & Co KG, keyword: voucher, Am Südufer, 25541 Brunsbüttel, by email: rooms@be-wohnen.de.

11. No smoking in the hotel

BE-Wohnen Real Estate GmbH & Co KG is a non-smoking property. It is therefore forbidden to smoke in the public areas as well as in the guest apartments. In the event of a violation, BE-Wohnen Real Estate GmbH & Co KG has the right to demand from the guest an amount of EUR 250.00 as compensation for the separate cleaning costs, including any loss of sales resulting from the apartment/apartment not being able to be rented out to demand. This compensation amount must be set higher or lower if BE-Wohnen Real Estate GmbH & Co KG proves higher damage or the guest proves lower damage.

12. Pets

Bringing a pet requires the consent of BE-Wohnen Real Estate GmbH & Co KG. The guest is obliged to announce their wish to bring a pet in advance. If BE-Wohnen Real Estate GmbH & Co KG agrees to bring a pet, this is provided that the pet is under the guest's constant supervision and is free of illnesses and does not pose any other danger to the guests and staff represents. There is a pet fee of EUR 20.00 per night. However, exceptions are guide dogs, deaf dogs and other similar service dogs. These can be carried free of charge and at any time.

13. Special payment and cancellation conditions

For group bookings of more than 2 flats/apartments, contingent contracts or for correspondingly defined periods, separate payment and cancellation conditions apply. These are shown in the booking process and on the booking confirmation or arise from the corresponding contracts.

14. Data Protection

The data protection regulations can be viewed at: https://www.be-wohnen.de/datenschutz

15. EU – Consumer Arbitration Board

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN can be called. BE-Wohnen Real Estate GmbH & Co KG is currently not participating in the alternative dispute resolution procedures offered there. BE-Wohnen Real Estate GmbH & Co KG is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

16. Final provisions

The place of jurisdiction for all disputes arising between the parties from the contractual relationship is Meldorf, provided the guest is a merchant, a legal entity under public law or a special fund under public law. In all other cases, Meldorf is also considered the place of jurisdiction, provided that the requirements of Section 38 Para. 2 ZPO are met and the guest does not have a general place of jurisdiction in Germany. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded. Should individual provisions of these general terms and conditions be or become ineffective or void, this will not affect the effectiveness of the remaining provisions. In addition, the statutory provisions apply.

BE-Wohnen Real Estate GmbH & Co KG| Am Südufer | 25541 Brunsbüttel |rooms@be-wohnen.de

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